Refund & reschedule policy

We try to keep scheduling fair for all patients. Please read the points below.

Reschedule

• You may request a reschedule by phone/WhatsApp or the website reschedule form with your Patient ID.
• Same-day changes depend on slot availability.
• Repeated no-shows may require a fresh booking.

Refunds

• Payment policies are confirmed at the centre. Online booking on this site primarily reserves a slot; payment is typically at the facility unless stated otherwise.
• If the delay or cancellation is from the clinic’s side (equipment issue, doctor unavailable, centre closure), we will offer a new slot at the earliest and, where a payment was already taken, take proper corrective action including necessary compensation or refund as applicable after verification by staff/doctor.
• If the patient cancels without notice or does not attend, refund of any advance is at the centre’s discretion as per case.

How to raise a request

Call +91 90348 87417 / WhatsApp +91 70159 59306 with Patient ID and details. Our team will document the issue and respond.